In our experience we have found that there is no right or wrong way to do Multi-Store. Therefore, we allow our point of sale to perform in a variety of ways to accommodate the needs of our different customers.
Head Office Product/Pricing Control
Head Office can maintain control of products, pricing & menus and upload changes to these products as they see fit. They can also restrict stores from changing prices & menus. Pricing can also be controlled by location, so if Head Office has stores in different states, they can control the pricing for the states independently, either by a fixed $ price rise for the product in a certain state or a percentage. e.g. a cup of coffee in Adelaide might cost $4.80 but in Sydney the price could be upped by $2.00 or 20%.
This method of maintaining prices via store location can also be used internally by a business, such as a bar which might have different prices for the front bar than when compared to the restaurant.
A live stock search from the sales screen will also show the current location of all stock, what stock is currently being transferred, and you can also request stock transfers from the same screen. Reports are also available for viewing the whereabouts of your stock.
Each store can be connected live to the head office database. Sales are stored in the head office database as they are put through. This means head office has access to sales data shortly after the sales have been completed. If the store’s internet connection drops out, sales will be stored offline until the connection is re-established. The store does not have its own database but uses the Head Office database for everything (sales, products, menus etc).
Each store can run independently of the others, storing their sales locally in their own database but connecting to the head office database and uploading their sales data every now and then.
Shared Shopper Database
Each store can run independently of the others, maintaining their own products and storing their own sales data, but they can share a centralised frequent shopper database that records the shopper balances, rewards and redemptions. Therefore, points earned in one store can be redeemed in another. If the shopper balance cannot be confirmed (due to an internet drop-out) there is an option to stop the shopper from redeeming their points until their balance is confirmed.
Head Office Batch Mode
Head Office can manually or automatically at a certain time connect to each of its stores and download new sales data for reporting and consolidation purposes. Sales performance between stores can be compared. Head Office can also connect live to any of its stores and view the full range of reports as if they were on site.